RETURN POLICY

We want you to love your purchase! If it doesn't work out, please refer to our return policy below on how to send it back to us for an exchange or web credit! We DO NOT offer refunds.

 

Final Sale Items:

- Items marked down from the original price are FINAL SALE and cannot be returned
- All Vintage/Repurposed items
- All Happy Collection + Sorority items
- eGift Cards
All jewelry, bathing suits, sunglasses, bags, hats and other accessories

 

Within 14 days of delivery date:

You may receive web credit or exchange for items mailed back to us within 14 days of the delivery date that is provided by USPS. Returns must be postmarked by the 14th day from the delivery day. The 14th day timeframe includes holidays and weekends.

NOTE: You will be issued credit on the platform (website or app) that the order was placed.

Exchanges may only be made through the mail. Items can be returned for web credit only. 

Web credits will be issued via email or mailed directly to you.

Original shipping charges are non-refundable. You are responsible for shipping costs to send the item back and shipping cost for the exchange to be shipped or the item(s) purchased with web credit shipped.

 

DUE TO AN OVERWHELMING AMOUNT OF ORDERS, CUSTOM ORDERS CAN BE DELAYED 2-4 WEEKS. ORDERS ARE FINAL SALE.

  

 All Returns Must:

- Include receipt and tags attached,
- Be unworn and free from odor such as smoke.
- Not be damaged or stained with makeup, deodorant or perfume.

Shoes must be unworn and returned in their original box that is inside a protective box. We will not issue exchange or web credit for shoes in damaged shoe boxes. If shoes are returned in a damaged shoe box, we will ship them back to you with additional shipping charges.

We have the right to refuse a return if it does not meet these requirements.

 

Damages:

All damages must be reported by email within 24 hours of delivery date and must include an image of the damage. Report damages to info@shopsouthboutique.com with subject line "Damage."

 

Begin Return Process:

All items MUST be returned through the mail. Items cannot be returned to store locations.

Please ship to
South
Attention: Returns
5501 Highway 280
Suite 200
Birmingham, AL 35242

You are responsible for return shipping costs.

We are not responsible for items that are lost while in-transit back to our location. We suggest shipping with USPS and asking for a tracking number on returned items.

If your order does not meet all of the above requirements for an exchange or web credit, we will ship the item back to you with additional shipping costs.

**We are not responsible for missing packages. If tracking shows “delivered” -  you will need to file a claim with the carrier.

 

Promo Codes:

All promo codes, gift cards or store credit must be used at the time of order placement. We CANNOT adjust an order once it's been placed. 

 

Order Cancellations & Changes:

We are unable to cancel or change ANY order placed for ANY reason. If eligible, you are welcome to return your item once you receive it. 

Please email us at info@shopsouthboutique.com if you have any other questions or concerns.