RETURN POLICY
We want you to love your purchase! If it doesn't work out, please refer to our return policy below on how to send it back to us for an exchange or web credit! We DO NOT offer refunds.
To start a return, please visit our Returns Portal.
You must complete the return form in our Returns Portal before mailing the item back.
Holiday Return Policy:
Items purchased November 28 are eligible to be returned through January 8. Returns will be issued credit on the platform (online or app) that the order was placed. Items must be in compliance with our return policy (see final sale items below).
Final Sale Items:
- Items marked down from the original price are FINAL SALE and cannot be returned
- All Vintage/Repurposed items
- All Happy Collection + Sorority items
- eGift Cards
- All jewelry, bathing suits, sunglasses, bags, hats and other accessories
South Steerheads are final sale items. No exchanges/no refunds.
Within 14 days of delivery date:
You may receive web credit or exchange for items mailed back to us within 14 days of the delivery date that is provided by USPS. Returns must be postmarked by the 14th day from the delivery day. The 14th day timeframe includes holidays and weekends.
NOTE: You will be issued credit on the platform (website or app) that the order was placed. Web credit codes cannot be applied to orders on the app.
Exchanges may only be made through the mail. Items can be returned for web credit only.
Web credits will be issued via email or mailed directly to you. Web credits expire 2 years after issue date.
Original shipping charges are non-refundable. You are responsible for shipping costs to send the item back and shipping cost for the exchange to be shipped or the item(s) purchased with web credit shipped.
DUE TO AN OVERWHELMING AMOUNT OF ORDERS, CUSTOM ORDERS CAN BE DELAYED 2-4 WEEKS. ORDERS ARE FINAL SALE.
All Returns Must:
- Include receipt and tags attached,
- Be unworn and free from odor such as smoke.
- Not be damaged or stained with makeup, deodorant or perfume.
Shoes must be unworn and returned in their original box that is inside a protective box. We will not issue exchange or web credit for shoes in damaged shoe boxes. If shoes are returned in a damaged shoe box, we will ship them back to you with additional shipping charges.
We have the right to refuse a return if it does not meet these requirements. You will be notified by email if a return is received that does not qualify. The item will be held for 4 weeks and if we do not receive a response within that timeframe, the item will be donated. This policy also applies to any "return-to-sender" packages.
You are responsible for return shipping costs.
We are not responsible for items that are lost while in-transit back to our location. We suggest shipping with USPS and asking for a tracking number on returned items.
If your order does not meet all of the above requirements for an exchange or web credit, we will ship the item back to you with additional shipping costs.
**We are not responsible for missing packages. If tracking shows “delivered” - you will need to file a claim with the carrier.
Damages:
All damages must be reported by email within 24 hours of delivery date and must include an image of the damage. Click here to submit your return request.
Promo Codes:
All promo codes, gift cards or store credit must be used at the time of order placement. We CANNOT adjust an order once it's been placed.
Promo code for signing up for text alerts can only be applied to orders placed on the website, not the app.
Promo codes cannot be applied to previously placed orders.
Items purchased cannot be discounted with subsequent codes or discounts.
All promo codes exclude Enewton Jewelry, Beaded Blondes Jewelry, MOU Boots, Spanx, Kerisma, Sorority, sale items and gift cards unless otherwise specified.
Additional products specific to the promo code may apply.
Order Cancellations & Changes:
We are unable to cancel or change ANY order placed for ANY reason. If eligible, you are welcome to return your item once you receive it.
Please email us at info@southboutique.com if you have any other questions or concerns.
